Covid Faq

Covid-Secure Frequently Asked Questions

If you want to know more about what we’re doing in our restaurants, please read the FAQs below. These measures are unusual and awkward for all of us, but they are important to ensure everyone’s safety and well-being so bear with us while we adjust our processes and behaviour.

 

1)      What are some general Covid-Secure measures you have introduced?

 

In addition to our general good hygiene practices, we have introduced further measures to ensure the safety and well-being of our customers and staff during this crisis. Some of these measures are:

 

  • Our tables have been moved to ensure the appropriate social distancing is in place between guests. Unfortunately, this does mean that we’re not able to move our tables around to accommodate bigger groups. If you’d like to dine in as a bigger group, then please book your table and we will make sure your table is ready and waiting.
  • Dine-in services will not be provided without prior booking.
  • We have made sure that hand sanitisers are freely available for use by our customers and staff.
  • We have introduced additional cleaning and disinfection measures. We’ll be cleaning more often throughout the day, especially frequent touch points (door handles, tables, toilets etc).
  • We have trained our staff to implement an enhanced standard of hygiene, this includes increasing the frequency of hand washing throughout the day.
  • We have our in-house delivery service with our fleet of delivery cars. This allows for us to ensure that our cars are well-maintained and regularly cleaned.
  • We keep in regular contact with our staff. Our staff are required to inform us if they are experiencing any symptoms or come in contact with someone with COVID19. Our staff are fully supported if they need to self-isolate and they have access to the latest health information and guidance.

We reserve the right to refuse service to customers unwilling to comply with these measures.

 

 

2)      I will be dining in at Nepalese Chef. What measures have you put in place and how will this impact me?



Before you visit us
 

  • Before visiting Nepalese Chef, if you or anyone in your household has Covid-19 symptoms, please stay at home and follow the government guidelines for isolation. Please give us a ring to cancel your booking so that we may offer your table to other customers.
  • We can only take bookings in groups of up to two households or a group of at most six people from any number of households. Further guidance can be found on www.gov.uk
  • We encourage our customers to wear face coverings when travelling to Nepalese Chef and, where possible, to avoid public transport.
  • We encourage you to pre-order your food by sending us an email to orders@nepalesechef.co.uk. You can view dine menu on our website, click on Restaurant Menu Please include the name  of your booking is under as well as the time and date you have booked for.

 

During your visit

  • We have designated the front door as entry only and the side door as exit only. This will be clearly signed. We have provided hand sanitiser at the restaurant and have hand washing facilities in the toilets. We encourage you to make use of them.
  • Upon arrival, please send only one member of your dining party to notify us of your arrival. We will then direct you and your guests to your table.
  • We are required to a keep temporary record of all customers and visitors for 21 days in order to assist with the NHS Test and Trace service. We will be asking all our customers for their contact details, which will be kept safely and securely and then destroyed after the 21-day period.
  • Once you’re seated at your table, you can view our menu online  or request a physical menu and a staff member will take your food and drinks order. Our team will be bringing you cutlery and glasses when your food and drink arrive.
  • When food arrives at your table, our staff will not be serving it on your plate, please ensure caution when handling these dishes as they will be hot. 
  • We ask our customers to maintain a 2-metre distance from all other guests where possible.
  • Our bar is strictly off limits. Any drinks you’d like to order can be brought to you by our staff.
  • To reduce congestion, we have introduced a 1 hour 30-minute dining in limit for customers. We will be asking you to vacate the table once this time limit has ended.
  • We have contactless payment machines available which our team will bring to your table. We encourage you to make use of them.
  • Our staff keep you informed and guide you in our safety measures.

  • Hand sanitiser available freely.

  • Limited number of seating available.

  • Single use QR code which you can scan from your smart phone to choose your menu.

  • Condiment sachets, available on request.

     

  • We operate a 1-in-1-out policy where toilets can only be used one person at a time. Our toilets are visible from tables and we would encourage you to wait at your tables.

 

After your visit

  • We ensure that all table and chairs are cleaned between separate bookings and sanitised after each seating.
  • You are encouraged to leave us comments and suggestion on what other steps we should take in order to ensure your safety and well-being when dining in at Nepalese Chef. 

     

3)      I have ordered my food for collection and want to collect it in person. What measures have you put in place and how will this impact me?

 

  • We have designated the front door as entry only and the side door as exit only. This will be clearly signed.
  • Our staff will ask your name and assign you a designated waiting area with clearly marked waiting stations.
  • When your order is ready, we will leave it at the collection point and call your name.
  • We ask our customers to maintain a 2-metre distance from all other guests where possible.
  • We request that you only send one person to collect per order.

     

4)      I have ordered my food for takeaway and would like it delivered. What measures have you put in place and how will this impact me?

 

  • We have introduced contact-free delivery service for non-cash payments made online or via our app. Simply leave us a comment about where to leave your food and our drivers will place it there or at your doorstep rather than handing it over to you. Our drivers will then step back at least 2 meters and wait nearby for you to collect it.

     

5)      What if I am visiting Nepalese Chef with children?

 

We would like to remind customers who are visiting Nepalese Chef with their children that it is their responsibility for supervising them at all times and should follow social distancing guidelines.

 

 

6)      Can I get Covid-19 from food?

There seems to be no evidence to suggest that the virus can be transmitted through food.  Plus, we’re doing everything we can to reduce the risk of virus transmission through increased cleaning and hygiene protocols.

 

7)      How do you make sure Nepalese Chef staff don’t have COVID 19?

 

We keep in contact with all our team members daily and staff are required to inform us if they are experiencing any symptoms or come in contact with someone with COVID19. Our team members are fully supported if they need to self-isolate and they have access to the latest health information and guidance.

 

8)      Why aren’t staff wearing gloves?

 

Scientific evidence suggests that hand washing and rigorous sanitation is much more effective than wearing gloves.  Hand washing with warm water and soap breaks down the protective fatty layer of the virus and destroys it. Our teams also have constant access to hand sanitisers.

 

9)      Why aren’t staff wearing masks?

UK government guidance only advises face masks for those in medical environments.  We provide our team members with face coverings if they choose to wear them. Social distancing, rigorous cleaning regimes and increased hand-washing are far more effective in reducing the spread of coronavirus.

 

10)  How can I find out more?  

 

If you have a question that isn’t answered here, please give us a ring on 01452 500170 or email us at nepalesechef@hotmail.com

  • There is no refund on food
  • We accept only Pound Sterling
  • Cheques are not accepted
  • Cash on delivery available
24-26 London Road, Gloucester, GL1 3NR
01452 500170
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